We thank you for choosing Jadeel Factory Company - Pure Aqua Water and purchasing our products. We are pleased to serve you. Sometimes your opinion of the products you have purchased may change, not you. We at Pure Aqua will do our best to make the process of return or exchange as simple and smooth as possible.
We have facilitated the return or exchange process for you through the following procedures:
1 - Policy for the period of time to return or exchange purchases
Return and exchange within 7 days from the date of purchase.
2 - Purchase return or exchange policy
- This policy
applies to the product being in its closed packaging and in the same condition as when purchased.
3
- The original purchase invoice must be attached when starting the procedures for replacing or returning the products.
4 - Methods of return:
- The customer has the option to return the value of his purchases or replace it with another product according to the customer's choice.
- To retrieve the value of purchases made by credit cards or bank checks, the amount will be recovered through the customer’s bank account within fourteen (14) working days, and the customer must follow the payment procedures through the bank branch that deals with him
