FAQ'S

What is the method of subscription and delivery for 5-gallon bottles?


When requesting a subscription and payment, the customer will be given a book of coupons with the number of bottles he requested to subscribe to


Each coupon is exchanged for one bottle.


 


Are there any fees for delivery?


There are no fees for delivery


Free delivery


 


What are the areas delivered to?


We deliver Pure Aqua water products in the Eastern Province


Dammam - Khobar - Dhahran - Saihat - Qatif - Safwa - Ras Tanura - Umm Al-Sahek - Jubail - Jubail Industrial City - Al-Ahsa - Al-Hofuf - Mubarraz - Al-Oyoun


 


What are the types of subscriptions?


Subscriptions are made for:-


1- Houses


2- Companies and institutions


3- Schools


4- Mosques


 


When are bottles replaced?


After completing the subscription, the day for filling the bottles will be determined by the sales representative


Empty bottles will be replaced with others filled with water once a week.


 


What are the delivery times?


Delivery is made during working hours during the week


from Saturday to Thursday


From 7 am to 6 pm




Is a water dispenser provided?


Yes, high-efficiency water dispenser are provided


It has a two-year warranty from the date of purchase


What are the payment methods?


1- Cash on delivery


2- Bank transfer


3- Electronic payment through the store




What is the water composition ratio?






Empty Bottle Deposit 


When starting the contract or delivery service, the customer has to pay a deposit fee for empty bottles. Once the contract ends or coupons are completed, the amount paid will be refunded in full.


 


How much is the bottle deposit?


The deposit fee for each bottle is 13 S.R and can be refunded if the customer returns the empty bottle to our sales team.


What is the reason bottle deposit?


PC bottles are expensive, and the customer is required to pay a portion of the actual cost.